A Practical Resource to Help Travel & Hospitality Professionals Support LGBTQ+ Travelers

 

Full Guide Available Here

FORT LAUDERDALE, FL, United States (19 March 2025) – The IGLTA Foundation, the philanthropic arm of the International LGBTQ+ Travel Association (IGLTA), today released its Comprehensive Guide for LGBTQ+ Inclusive Communication in Tourism. This resource, created through a partnership with Miles Partnership in collaboration with HospitableMe, is designed to help travel professionals use language as a tool to better support LGBTQ+ travelers.

 

“Inclusivity starts with communication, and the words we use matter. They play a powerful role in making people feel seen and valued,” said John Tanzella (he/him), IGLTA President/CEO. “While language is complex and constantly evolving, we hope this guide serves as a starting point for companies to build a deeper understanding, ensuring that LGBTQ+ travelers experience respect and belonging at every touchpoint.”

 

The guide covers essential topics, including:

  • Inclusive Language & Guest Interactions – Using gender-inclusive greetings, adapting communication to better connect with guests, and ensuring booking processes accommodate all identities.
  • Staff Training & Customer Service – Educating teams on using inclusive language confidently and handling missteps professionally.
  • Authentic Marketing & Representation – Showcasing diverse LGBTQ+ travelers and highlighting inclusive policies.
  • Welcoming Spaces & Policies – Talking about gender-neutral restrooms, personalized amenities, and ensuring policies reflect inclusivity.
  • Commitment to Continuous Improvement – Using guest feedback to refine communication strategies and evolve with community needs.

 

The Comprehensive Guide for LGBTQ+ Inclusive Communication in Tourism is available now as a free resource. For more information or to access the guide, visit https://www.iglta.org/foundation/download-comprehensive-guide/.

 

About IGLTA & the IGLTA Foundation

The International LGBTQ+ Travel Association is the global leader in advancing LGBTQ+ travel and a proud Affiliate Member of UN Tourism. IGLTA’s mission is to enable authentic travel that enriches lives and connects the LGBTQ+ community and tourism industry. IGLTA's global network includes 13,000+ LGBTQ+ welcoming accommodations, destinations, service providers, travel agents, tour operators, events, and travel media in 80 countries. The philanthropic IGLTA Foundation empowers LGBTQ+ welcoming travel businesses globally through leadership, research, and education. For more information: iglta.org, igltaconvention.org or iglta.org/foundation and follow us on Facebook at @IGLTA, @IGLTABusiness and @IGLTAFoundation, X and LinkedIn at @IGLTA and @IGLTAFoundation, and Instagram @IGLTA.