Last Updated: October 17, 2018
IGLTA, the International LGBTQ+ Travel Association was founded in 1983 and is the world's leading network of LGBTQ+-welcoming tourism businesses. We provide free travel resources and information while continuously working to promote equality and safety within LGBTQ+ tourism worldwide. IGLTA’s members include LGBTQ+-friendly accommodations, transport, destinations, service providers, Travel Advisors, tour operators, events and travel media located in over 75 countries.
The IGLTA Foundation supports the mission of IGLTA and its members through education, research and leadership development that benefits the global LGBTQ+ tourism industry.
We understand that you are aware of and care about your personal privacy interests; we take those interests seriously.
IGLTA is headquartered in Fort Lauderdale, Florida, United States. If you have questions about IGLTA’s personal data policies or practices, please contact us:
2. Personal Data That We Collect You can utilize some of IGLTA’s services without giving IGLTA your personal data. Much of the information on the IGLTA website is available to those who are not IGLTA members. You can enter only the minimum amount of information (name and contact information) to your IGLTA profile and you can edit your profile at any time. For IGLTA members additional information is required (details below in the Membership section). Some personal information is necessary so that the IGLTA can supply you with the services you have purchased or requested, and to authenticate you so that we know it is you and not someone else. You may manage your IGLTA subscriptions and you may opt-out of receiving certain communications at any time.
In order to ensure that users are provided with accurate information about their accounts, and content geared to the interest of that user, we may ask for personal information when a user registers for, logs on to, or visits our websites or other Online Services, or participates in activities on our website.
We may request a user's personal information when they:
As noted above, our websites and Online Services also collect some usage information automatically. Please see below for more information.
When you become an IGLTA member, we collect information about you including (but not limited to) your name, email, mailing address, phone number, website link, description of the member’s business, logos, pictures, contact information, and social media links; FaceBook, Instagram, Twitter. Members may edit their profile at any time to change, add, or make private personal information.
We process your personal information for membership services, to deliver member benefits to you, and to inform you of IGLTA-related events, content, and other benefits or opportunities associated with your IGLTA membership. IGLTA may also use this information to help the IGLTA understand its members’ needs and interests to provide products and services to meet its members’ needs.
Information you provide to us
For all Participants we collect Personal Data when you voluntarily provide such information to IGLTA, such as when you register for the convention/meeting, contact us with inquiries, respond to one of our surveys or browse or use certain parts of our website. The Personal Data we may collect includes without limitation your name, address, email address and other information that enables Participants to be personally identified.
Information we automatically collect
When you interact with us through the registration of or participation in an IGLTA convention or meeting, we may collect Personal Data. Sometimes this will be to qualify for a particular type of participation, as in an application, or for general participation registration in the convention/meeting. If you register for one of our events and you are a member, IGLTA uses the information in your member account to provide you with information and services associated with the event. If you are not a member and you register for one of our events, we will collect your name and contact information and use it to provide you with information and services associated with the event. When you register for the convention/meeting or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
IGLTA also collects information from presenters and lecturers at its events, including name, employer and contact information, and photographs. IGLTA may also collect voluntarily-provided evaluation information provided by event attendees. IGLTA may also make and store a recording of the event in certain instances.
IGLTA may keep a record of an individual’s participation in IGLTA events as an attendee or presenter, which may be used to provide membership services (such as, for example, to tell you about other events and publications). It may also be used to help IGLTA understand its members’ needs and interests to better tailor our products and services to meet those needs.
If an event is sponsored in whole or in part by an entity other than IGLTA, IGLTA may provide an attendee list to sponsors, co-sponsors and exhibitors. IGLTA may also allow sponsors, co-sponsors and/or exhibitors to send you material by mail/e-mail once per sponsored event, in which case the IGLTA will share your mailing address directly with the sponsor/exhibitor. If you wish to have your information included in an attendee list or to receive information from sponsors, co-sponsors and/or exhibitors, you can express your preferences when you register for events or you may contact the IGLTA directly at email@example.com.
IGLTA offers publications for its members and the general public. IGLTA may provide a link to another organization’s website which may contain content that is relevant and useful. To access this content, you will leave the IGLTA website, and IGLTA is not responsible or liable for content provided by these third party websites or personal information they may collect from you.
You may subscribe to some of IGLTA’s publications without becoming a member. For example, you may sign up to receive the IGLTA’s business and/or consumer Newsletter by providing us with at least your first name and last name, an email address, the city, state and country in which you live, preferred gender, preferred language, interests, and your sexual orientation. IGLTA does not share this information with any third party other than to provide you with the eNewsletters and other communications from IGLTA which IGLTA believes may be of interest.
You may manage your IGLTA subscriptions by subscribing or unsubscribing at any time. Please note that if you have set your browser to block cookies, this may impact your ability to unsubscribe. If you have any difficulties managing your email or other communication preferences, please contact us at firstname.lastname@example.org.
If you apply for a scholarship, we may collect your name, address, email, phone, headshot; university name, location, program GPA, graduation date, academic reference letters, video about why you are applying for the scholarship, information about LGBTQ+ tourism background and the benefit of the scholarship, company name, website, number of years in business, number of employees, and a resume/CV.
We collect information about you to determine your applicability to participate in the Buyer/Supplier Marketplace, including your name, company, job title, address, email address, phone numbers, website, social media contacts, company description, type of travel sold, business type, position in company, level of responsibility, types of business organized, geographical areas of interest in doing business, products interested in buying, preference for being contacted by suppliers, details about significant bookings, approximate dollars of travel business, and LGBTQ+ travel business.
Giveaway Sign Ups
You may choose to participate in giveaway sign ups by providing your email address, name, address, age, and gender you identify with.
If you donate to the IGLTA Foundation, purchase auction items, and/or attend fundraisers hosted by IGLTA for the IGLTA Foundation, the Foundation will collect your name, address, and financial information.
Your Communications With IGLTA
If you correspond with us by email, through our online contact us form, the postal service, or other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry; to notify you of IGLTA conferences, publications, or other services; or to keep a record of your complaint, accommodation request, and the like. If you wish to modify your communication preferences, please contact us at email@example.com. If you ask IGLTA not to contact you by email at a certain email address, IGLTA will retain a copy of that email address on its “do not send” list in order to comply with your no-contact request.
While using some of our products or services, you may have the opportunity to provide photographs, videos or other materials that may contain information that would enable identification of the user. Bearing this in mind, you should review any material you provide, to ensure that it is appropriate for sharing. Similarly, some of our Online Services may offer online social, community or other communication features that allow users to post, or share with others, messages, stories, pictures, artwork, videos, testimonials, or other content. Along with such content, users also may be given the opportunity to post certain personal information about themselves and other miscellaneous information related to the content.
Please note that although IGLTA may take various steps to protect our users, we cannot guarantee that content posted by a user will not be seen by someone other than the audience intended by the user. Bearing this in mind, all users should review any material sent to ensure that any and all such information and images are appropriate for sharing. By choosing to post items or use any of our social or communication features, users acknowledge that they do so at their own risk, and agree that they will only share information and images which they have a legal right to share. IGLTA cannot take any responsibility for such information collected or disclosed in such postings.
Users also are encouraged to review the privacy statements of any other websites visited via hyperlinks posted on our Website to understand how those websites collect, use and share information. IGLTA is not responsible for the privacy policies or other content of third-party websites accessed through any IGLTA website.
Payment Card Information
You may choose to purchase goods or services from the IGLTA using a payment card. Typically, payment card information is provided directly by you, via the IGLTA website, into the PCI/DSS-compliant payment processing service to which the IGLTA subscribes, and IGLTA does not, itself, process or store the card information. Occasionally, individuals ask IGLTA employees to, on their behalf, enter payment card information into the PCI/DSS-compliant payment processing service. IGLTA strongly encourages you not to submit this information by fax. When IGLTA employees receive payment card information from individuals by email, fax, phone, or mail, it is entered as instructed and then deleted or destroyed.
Your Use of the IGLTA Website
IGLTA’s website automatically collects certain information and stores it. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, user’s computer hardware and software, and operating system, the type of Online Service being used (including the product ID or serial number and product license information) and other usage information about the use of IGLTA’s website, including a history of the pages you view. We use this information to help us design our Website to better suit our users’ needs.
We also may collect general information about how, and how often, users use, browse, or view content on our website, which products they buy and how users use and interact with our Online Services. This information, as well as information regarding access times and referring website addresses helps us maintain the quality of our services and gather general statistics about our Website users. In most cases, the usage information described above does not identify users personally, but in some cases may be linked to personal information such as an email address. Depending on the type of Online Service being used, and the specific type of usage information being collected, some or all of such information may be linked to the user's account.
Additionally, if a user receives our emails in HTML format, we may use technological methods to improve our services and communications to the user by, for example, determining whether that user has opened or forwarded our emails and/or clicked on links in those emails or to determine whether the user has made an inquiry or purchase in response to a particular email. These technological methods may enable us to collect and use information in a form that is personally identifiable. Users who do not want such information collected from HTML emails can request a change in the format of future emails by contacting us directly at firstname.lastname@example.org.
Cookies, web beacons and do not track
The IGLTA uses a marketing database management program that deploys a cookie when a user interacts with a marketing communication, such as a marketing email or a marketing-based landing page on our website. This cookie collects personal information such as your name, which pages you visit on the IGLTA website, your history arriving at the IGLTA website, your purchases from the IGLTA and the like. We use this information to evaluate the effectiveness of our marketing campaigns. You may set your browser to block these cookies.
IGLTA tracks users when they cross from our primary public website (IGLTA.org) to our IGLTA membership portion of the Website by logging in with their user name and password, as well as when visitors to our website enter through a marketing landing page. The IGLTA does not track its users when they cross to third party websites, does not provide targeted advertising to them, and therefore does not respond to Do Not Track (DNT) signals.
IGLTA also uses Quantcast, Facebook Pixel, Multiview Retargeting Pixel, and Google Adwords, which collect data from website visitors for the purpose of digital advertising and audience insights.
IGLTA processes your personal data to provide you with the goods or services you have requested or purchased from us, including membership services, events, publications and other content. We use this information to refine our goods and services to better tailor them to your needs and to communicate with you about other services IGLTA offers that may be relevant to you.
IGLTA may use your personal information in the performance of any contract we enter into with you, to comply with legal obligations, or where IGLTA has a legitimate business interest in using your information to enhance the services and products we provide. Legitimate business purposes include but are not limited to one or all of the following: providing direct marketing and assessing the effectiveness of promotions and advertising; modifying, improving or personalizing our services, products and communications; detecting fraud; investigating suspicious activity (e.g., violations of our Terms of Service, which can be found here) and otherwise keeping our Website safe and secure; and conducting data analytics.
In addition, we may use your information in the following ways (after obtaining your consent, if required):
If you provide Personal Data in order to obtain participation in a convention/meeting as in a specific participation type, we will use your Personal Data to analyze your eligibility and feasibility for the specific participation. For instance, if you supply Personal Data relating to your identity or qualifications to participate as a Buyer in the Buyer/Supplier Marketplace, or be awarded a convention scholarship, we will use that information to make a decision as to granting you the specific participation and to assess your ongoing qualification to continue in the specific participation type. Your Personal Data is only shared with IGLTA staff and the IGLTA Board of Directors. 3.5 IGLTA Emails. IGLTA will use email tools to contact Participants for our current, past and future convention/meetings, in addition to IGLTA, you may receive emails from a third-party system that we may work with in the convention/meeting registration process. When you register for an IGLTA Convention/Meeting, your email address is used by IGLTA. However, IGLTA may also import the email addresses we have from external sources or other IGLTA email data bases and send communications through IGLTA Convention/Meetings to those email addresses.
Information about your IGLTA purchases and membership are maintained in association with your membership or profile account. The personal information IGLTA collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than database storage and retrieval. IGLTA may also engage third parties to send information to you, including items like publications you may have purchased, or material from an event sponsor.
IGLTA does not otherwise disclose or otherwise transfer your personal data to third-parties for their independent use unless: (1) you consent or authorize it; (2) it is necessary for the performance of the contract you have signed with us; (3) it is in connection with IGLTA-hosted or IGLTA co-sponsored conferences as described above; (4) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order, or for tax obligations), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (5) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (6) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf; and (7) through the IGLTA Member Directory. We may also gather aggregated data about our members and Website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers and/or other third parties for marketing or promotional purposes.
Please note that when we disclose or transfer your personal data to third-parties to provide limited services on our behalf, such as publishing and/or sending newsletters, operating our meetings, fulfilling and shipping orders that users have placed and completing transactions requested by users, we provide those companies with the information that they need to provide us with the specific task they have been hired to do, and we prohibit them from using that information for any other purpose, and we require them to abide by strict information privacy standards.
If you participate in conventions, meetings or other events, IGLTA may use and publish your Personal Data, photos and video impressions taken during the events and/or meetings for IGLTA´s purposes.
IGLTA will not, without your express consent, supply your Personal Data to any third party for marketing purposes, whether directly or indirectly.
IGLTA makes member information available through the IGLTA Member Directory to other IGLTA members and the public using the Website. Members may choose whether to keep their personal data private by logging into their account and changing their preferences.
6. How You Can Access, Update, Correct or Delete Your Personal Data. You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about you. If you are a registered Participant, you can exercise these rights by emailing email@example.com or at the address specified below. We will consider and respond to all requests in accordance with applicable law. 7. How Long We Retain Your Personal Data. We may retain your Personal Data as long as you remain as a Participant of an IGLTA Convention/Meeting. You may have your Personal Data removed as an IGLTA Convention/Meeting participant by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
9.3 Do Not Track. We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
Transfers of Personal Data As IGLTA is part of a global organization, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
IGLTA has its headquarters in the United States. Information we collect from you may be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. IGLTA relies on derogations for specific situations as set forth in Article 49 of the General Data Protection Regulation (“GDPR”). In particular, IGLTA collects and transfers to the U.S. personal data only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of IGLTA in a manner that does not outweigh your rights and freedoms. IGLTA also minimizes the risk to your rights and freedoms by not collecting or storing sensitive personal information about you. Where we collect personal information within the European Economic Area, Switzerland or the UK (EEA), we have taken steps to ensure that the personal information is handled in compliance with European data protection and privacy legislation.
If you are located in the EEA, you should be aware that your personal information will be transferred to the US. In such cases, where your personal information is transferred from the EEA to the US, we will take all reasonable steps necessary to ensure that appropriate safeguards designed to protect your personal information are implemented.
Personal Data retention Your personal data is stored on the servers of the cloud-based database management services the IGLTA engages. IGLTA retains data for the duration of the customer’s or member’s business relationship with IGLTA. IGLTA may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, resolving disputes, enforcing our agreements, or where IGLTA otherwise reasonably believes it has a legitimate reason to do so. In some cases, IGLTA may choose to retain certain information in a depersonalized or aggregated form. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact the IGLTA at firstname.lastname@example.org. Your rights Where processing is based on consent, you shall have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
If you no longer wish to receive communications from us, you can let us know by sending us an email at email@example.com. The communications we send you may contain opt-out mechanisms that allow you to change your preferences. All users registered with our website can log into their account and access or update the contact information currently associated with that account, including for example a mailing address or email address. Users also may be able to use our websites to view and update information regarding recent orders, payment settings (such as credit card information), email notification settings and prior order history. If a password has been forgotten, a user also can find instructions for resetting it on the account information page.
With respect to communications preferences, a user can unsubscribe from newsletters by following the instructions included in any newsletter received. A user whose email address has changed and would like to continue to receive newsletters, will need to access the account and update the email address information and might need to sign-up again for the newsletter. Occasionally, we will send out emails concerning website disruptions, new products and other news about our products and services. These emails are sent to all account holders and are not subscription-based. Such emails are considered a part of our service to the users of our websites. A user can opt-out of these communications by following the opt-out instructions at the end of the email.
Subject to local law (for example, the European Union’s General Data Protection Regulation provides certain rights for data subjects), you may have certain rights regarding information that we have collected and that is related to you. We encourage you to contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate. You can also ask us to see what personal information we hold about you, to erase your personal information and you may tell us if you object to our use of your personal information. In some jurisdictions, you may have a right to complain to your local data protection authority. If you would like to discuss or exercise the rights you may have, send us an email via firstname.lastname@example.org.
You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside IGLTA might have received the data from IGLTA; what the source of the information was (if you didn’t provide it directly to IGLTA); and how long it will be stored. You have a right to correct/rectify the record of your personal data maintained by IGLTA if it is inaccurate. You may request that IGLTA erase that data or cease processing it, subject to certain exceptions. You may also request that IGLTA cease using your data for direct marketing purposes. In some countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how IGLTA processes your personal data. If required by law, IGLTA will, at your request, provide your personal data to you or transmit it directly to another controller.
Reasonable access to your personal data will be provided at no cost to IGLTA members, conference attendees and others upon request made to IGLTA at email@example.com. If access cannot be provided within a reasonable time frame, IGLTA will provide you with a date when the information will be provided. If for some reason access is denied, IGLTA will provide an explanation as to why access has been denied. IGLTA as a data controller and a data processor EU data protection law makes a distinction between organizations that process Personal Data for their own purposes (known as "data controllers") and organizations that process personal data on behalf of other organizations (known as "data processors"). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data. IGLTA may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
Under certain laws, we are required to rely on one or more lawful grounds to collect and use the personal information that we have outlined above. We consider the grounds listed below to be relevant:
a. Legal obligation
Where the processing of your personal information is necessary for us to comply with a legal obligation to which we are subject e.g. because we have to provide information to tax authorities.
b. Contractual relationship
Where it is necessary for us to use your personal information in order to perform a contract to which you are a party (or to take steps at your request prior to entering a contract).
c. Legitimate interests
We rely on this basis where applicable law allows us to collect and use personal information for our legitimate interests and the use of your personal information is fair, balanced and does not unduly impact your rights. For instance, it is in our legitimate interest to use personal information about our members to provide membership services.
When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
We may obtain your consent to use your personal information in certain circumstances e.g. to send you email marketing. We will ensure that when we obtain your consent you are free both to give it and to decline to give it. Additionally, you may always withdraw your consent at any time without any further detriment to you.
Security of your Information
IGLTA maintains physical, technical and administrative safeguards to help protect the privacy of data and personally identifiable information transmitted to IGLTA. IGLTA updates and tests its security technology on a regular basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
Any individual who chooses to register with IGLTA online will be required to create a password. This password can be changed by the individual user at any time by first logging into the service by using the current password and then setting a new one. It is the user’s responsibility to keep the password confidential. A user who has logged in from a computer that is shared with others should always log out of the website before leaving it to prevent subsequent users of that computer from accessing information under this log-in. A user who believes that someone has used their password or account without their permission, or has a reason to believe there might have been a breach of security, should notify us immediately to reset their password.
IGLTA, 1201 NE 26th Street, Suite 103, Fort Lauderdale, FL 33305, +1.954.630.1637 or by email to firstname.lastname@example.org.
We will not send promotional or marketing materials in response to contacts regarding a question or comment, unless you give consent.
1201 NE 26th Street Suite 103
Fort Lauderdale, FL 33305