Have a general question for our team? Here are answers to the most common questions. If you can't find what you are looking for, contact us here.
If you are still having trouble logging into your account after reading the FAQs, send an email to firstname.lastname@example.org.
- How do I get started?
In order to have a business listing on the IGLTA website, you need to register as a member.
Our IGLTA Membership Application explains the types of Business memberships and the benefits you get as a member. You can review exisiting listings, events, and specials on the website, but in order to participate and get your business listed, you must be part of IGLTA.
Membership is open to any individual, association, corporation or partnership directly or indirectly involved with the LGBT travel industry.
Member dues are valid from the date of joining for one (1) calendar year. Upon the year's end, you must renew to stay a member of IGLTA. Please note that IGLTA, Inc. and its Board of Directors do not endorse or accept responsibility for any individual members, product or service.
- Already registered, but forgot your password?
If you have an account already, but are not sure which password you used, click the "Forgot Your Password" link on the LOGIN box at the top right of the website or you can go to the Business Member Login page.
You will need to provide the email address used when you registered for an account. Then check your email for to view your password.
If you are not sure which email was used during registration, please email IGLTA@IGLTA.org to confirm.
- How do I create a business listing?
After you have successfully registered as a member of IGLTA. You will be taken to the Business Member portal to create your business listing.
Follow the instructions provided in the portal to get started or you can download our How To Guide to help you every step of the way.
Before you can publish your listing you must select your membership type and provide payment information. Once payment is processed, you will receive confirmation of your new account and your business listing will be submitted for publishing. Check your inbox for an email notification of your new IGLTA membership and approved business listing.
Payment options available are credit card, check or wire transfers. For those who wish to pay for membership by wire or bank transfers, please note there is an additional US $20 fee. For wire transfer instructions, click here.
- How do I add an image to my listing?
In the Business Member portal, select the IMAGES tab. Click on the "ADD IMAGE" button and follow the steps to upload images from your computer.
If you had images uploaded already, click on the "SELECT EXISTING IMAGE" button to access the bank of images already uploaded.
Image file types accepted: JPG, PNG, GIF
Image file sizes should be below 2MB.
For additional questions, reference our How To Guide.
- What is a business listing?
A business listing is a detailed page of your business that includes business contact information, location, a description, amenities, events, special affiliations, social links and images. These can be added and modified at any time by the business member. The more information you provide the better.
You must be a member of IGLTA to access your business listing. You can log in by clicking on the LOGIN link on the top right corner of the website or by clicking here.
- I don't see my country or state/region listed.
Because IGLTA is a member-based global organization, we are only posting data for the locations of our member businesses.
As you create or renew your business listing, you will be able to indicate where your business or organization is located. The system will tell you if the country or state/region selected is not in our database by displaying a message box. If this happens, complete the rest of your information and save your listing. Then send us a quick note at IGLTA@IGLTA.org and we will add your location.
You will be able to go back and finish updating your listing before it's submitted for publishing.
- How do I search on the website?
On the homepage, you can search using our interactive map. You can select a continent and then a country to get results. Or you can use the search box by typing in a country or state/region to find content.
Under the Plan Your Trip section, you can search based on location, trip type, provider type and general resource. By navigating through these sections, you will get a list of results to review from our members in more than 80 countries. We provide filters on the right side of each section to help you narrow down results based on your interest.
Under Events and Specials, you can search for an event or special based on date, location, audience and type. Use the filters on the right to help narrow down the results as well. Note that some of our members have events and specials year round so you may see some content repeated several times throughout the year.